Fulfillment Policies

Overview

This policy outlines the terms and conditions for refunds and cancellations of newsletter growth services provided by BetterLetter Agency ("we," "us," or "our").

Service Cancellation

Monthly Plans

• Customers may cancel their subscription at any time through their client dashboard or by emailing kieran at betterletter dot com
• Cancellation will take effect at the end of the current billing period
• No partial refunds will be issued for unused days in the current billing period
• All cancellation requests must be submitted at least 7 days before the next billing cycle

Refund Policy

Eligibility for Refunds

• Full refunds are available within the first 7 days of service if you are not able to run Meta ads due to account restrictions
• Refund requests must be submitted in writing with detailed reasoning
• After the 7-day period, refunds are evaluated on a case-by-case basis

Refund Process

1. Submit a refund request to kieran at betterletter dot co
2. Include the reason for the refund
3. Refund requests will be reviewed within 5 business days
4. Approved refunds will be processed to the original payment method within 10 business days

Force Majeure

We reserve the right to deny refunds in cases of:

• Natural disasters
• Technical failures beyond our control
• Third-party service interruptions
• Other circumstances beyond reasonable control

Dispute Resolution

• All disputes regarding refunds or cancellations will first be addressed through direct communication
• If no resolution is reached, disputes will be handled through mediation
• The governing law of New Jersey (United States) will apply to all disputes

Last Updated: November 13, 2024